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Customer Portal Solutions

Digitize and transform your customer's experience
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Streamline service requests by empowering people to self-serve through your website with a tbk-built customer portal. Self-serve portals are becoming more of a requirement than a nice-to-have feature. Many customers expect this option, but businesses lack the technical expertise to add a secure portal to their website. tbk can help!

Common software that tbk builds:

Program Enrolment Portals

A software that can handle the enrolment opportunities you offer customers. These applications can be e-commerce or non-e-commerce enabled and are typically used to secede an incumbent phone or paper registration process.

Customer Portal Software

Software that houses your customer's accounts and enables them to perform functions autonomously from your staff's intervention. These platforms are excellent for enabling customers to self-manage bills and access various documentation. This can also include other types of users such as Directors on a Board of Directors, volunteers, staff, etc.

Dealer / Channel Partner Portals

Software that can store and make available product specifications and further information for your customers—great in B2B settings. This can remove the need for relying on repetitive email as much of this function and communications can be automated through software.

Custom Software

tbk can also build bespoke software – taking ideas to development and all the way to commercialization for your company. Book a Call with us or see tbk's Custom Software Development Services page for more information.

tbk’s Customer Portal Solutions Services Include:

Planning & Scoping
Application Strategy (Including User Journeys)
Market & Customer Research
Conversion Rate Optimization & Feature Enhancements
Software Development
UI/UX Design
Advanced Analytics & Reporting
Quality Assurance Testing
Hosting & Security

Stages of a Customer Portal Solutions Project

  • 0 Discussion (Book a Call)
  • 0 For Larger Projects: Initial Technical Specifications Project
  • 0 Quotation & Plan for Development Provided
  • 0 Client Approves Project
  • 0 Project Onboarding
  • 0 Marketplace & Customer Research If Applicable
  • 0 Development Commences
  • 0 Iterative Client Feedback (Agile Approach in Most Cases)
  • 0 Alpha Stage
  • 0 Beta Stage (Client Feedback)
  • 0 Project Launch & Completion
  • 0 Stabilization Period
  • 0 Project Completed
  • Iterative Enhancements as Required

tbk’s Customer Portals

We thoroughly enjoyed working with the team and their professionalism from start to finish.

“The tbk team was extremely thorough in getting to know us, our business and from there, really putting their collective minds together to design and analyze the new website to ensure the user experience was optimal. In my work experience, I have generally found website projects to be extremely daunting and difficult to track the development progress and revisions. The tbk process was seamless with efficient tools to mark up comments on the staging site, a ticket system to track a lengthy list of coinciding changes, ensuring that all edits were captured. We thoroughly enjoyed working with the team and their professionalism from start to finish.”

Empower people to self-serve with a secure customer portal

tbk is the group businesses come to when they simply cannot afford to fail. We share the same desire for greatness. We genuinely care more than others. And we refuse to settle for anything less.


Websites & Platforms Built


Top Web Design Provider in London, ON (Consumer Choice Award)


Uptime for All Managed Websites


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Years in Business


International Web & Digital Marketing Awards

tbk has proudly won over 50 International Web Design Awards for its work on a variety of custom development, e-commerce and intranet platform builds.

Did you know ~90% of our clients are referrals?

If you didn’t get a warm referral to tbk, we’re happy to connect you with a client. You’ll learn people trust us to deliver best-in-class marketing.

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Andre LeFort, President & VP Technology

  • All inquiries are responded to within 1 business day.