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Sr. Product Designer

Position: Sr. Product Designer

Type: Full-time; Salary

Years of Experience: 10 or more years of product design experience

Location: London, ON (Remote Work Available)

Start Date: TBD

Salary: $70,000 – $90,000 per annum

 Group Benefits: Yes

Reports to: Melissa McInerney, CEO & Chief Creative Officer


At tbk we engineer Canada’s best websites, digital products, platforms and experiences.

tbk is adding to its team of Canada’s best with the addition of a Sr. Product Designer. This role reports to tbk’s CEO & Chief Creative Officer (CCO) and works alongside tbk’s talented team of account strategists, developers, creatives and digital specialists.

This exciting role sees you own product design for a variety of Canada’s top businesses and organizations. You will collaborate with tbk’s account strategists, client teams, and your fellow creatives to understand both users’ needs and business objectives and design intuitive and high-performing UI/UX experiences, platforms and user flows. You will participate in project discovery meetings, analyze data, collect input from stakeholders, compose mock-ups, wireframes and prototypes and conduct alpha/beta testing on functional products.

You bring to the table a proven ability to understand what users wants to accomplish, what their pain points are and how a product can make them feel. You can consistently create user experiences that allow users to intuitively use products, and as a result, you can help improve online conversion rates.

Working alongside the company’s CCO, copywriters and web/brand designers, you must be a keen team player and self-sufficient multitasker that is full of original approaches and innovative ideas to see brands take the lead in their respective industries and marketplaces.

Responsibilities at a glance:

  • Gather, evaluate and understand user and business requirements in collaboration with client and internal teams.
  • Develop and conceptualize a comprehensive UI/UX design strategy for tbk’s clients.
  • Produce high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps and prototypes.
  • Collaborate with creative officers, graphic designers, content writers, developers and account strategists to ensure the creation and delivery of tailored experiences for the digital user.
  • Provide advice and guidance on the implementation of UX research methodologies and testing activities to analyze and predict user behaviour.
  • Prepare and present concepts to internal teams and key stakeholders.
  • Identify and troubleshoot UX problems.
  • Conduct layout adjustments based on client and user feedback.

Your skills and experience:

  • 10+ years’ experience as a product or UI/UX designer for an agency or in-house creative team (agency background preferred).
  • Proven experience in all phases of the design process including user research, data analysis, wireframing, prototyping, user journey mapping, visual design, interaction design and usability testing.
  • Deep understanding of design principles and customer-centric thinking to provide consistently exceptional online experiences.
  • Strong knowledge of the industry, design and market trends.
  • Understanding of SEO best practices as they pertain to web/digital product design and an ability to use SEO analytics tools and data to inform information architecture.
  • Ability to multitask among a multitude of projects and responsibilities in a fast-paced and ever-changing environment.
  • Excellent presentation skills with the ability to clearly and articulately explain the vision and strategy behind your work.

What we offer:

Our culture is an extension of our vision: to help clients and team members see the potential they never knew they had. We offer direct leadership mentoring, professional training, a culture of ownership and leadership and epic celebrations. Alongside these, we have great benefits, a flexible work environment, annual bonuses and ownership opportunities.

To Apply:

Qualified candidates should forward portfolio, resume, and cover letter in confidence to

We are grateful to all applicants for their interest; however, we will only be contacting those candidates who have been selected for an interview.

A message from the CEO, Melissa McInerney:

Thank you for your interest in a career with tbk. To give you background, tbk is a company that helps other companies successfully compete. We do this by producing some of Canada’s most effective web design, branding, digital marketing and marketing software solutions. The company is comprised of over 40 staff members and is based in downtown London, ON, right across from beautiful Victoria Park.

Our company has been recognized for many industries and business awards and for that we’re grateful. In 2020, tbk was named to the Canadian Business Growth 500 list, which ranks “Canada’s Fastest-Growing Companies”. In 2016, tbk was named Small Business of the Year at the London Chamber’s Business Achievement Awards. And for six consecutive years (2016-2021), tbk has been named Top Web Design Provider in London by Consumer Choice Award.

By joining our team, you’ll be part of the company’s mission to help make businesses better through innovative uses of technological, digital and creative solutions. Some of our current clients include 3M® Canada, Davis Martindale LLP, Eckler Ltd., Extendicare Canada Inc., Hino® Canada, Jiffy Lube® Ontario (59 stores), Old Oak Properties, Tricar and Yogen Fruz®. You may also be involved in projects with tbk’s subsidiary company, AODA Online, a web accessibility software that has serviced over 2,000 corporate users across Canada.

tbk is passionate about improving the community too. We established tbk’s Women in Tech Scholarship, which pays for a female student’s first-year tuition entering Fanshawe College’s Interactive Media Design program. If staff have large vet bills, we pay for them (75% up to $3,000 per incident) through tbk’s Molly Fund. And this past summer, tbk’s Molly Fund opened to the public where families who have a dog that requires a medical amputation surgery can apply to the Fund for financial assistance.

I respect every team member at tbk because they strive to improve the lives of their team, our clients and our community. If you feel like we’re the right place for you to grow your career, we look forward to hearing from you.

Together, we can make things better.

Equal Opportunities:

tbk is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, veteran, or disability status.

tbk values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know.

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