$90,000 to $100,000
Type of Work/Status:
Kylie McConnell, VP of Web
At tbk, we lead brands to their next:
Their next brand that delights their customers and helps them acquire the right ones.
Their next marketing website that generates more of the right business.
Their next campaign that leads people with ease to connect with them.
Their next launch strategy that drives new expansion.
Their next backend platform that makes business easier and better.
And the same for brands, we lead tbk’ers to their next:
Your next opportunity to meet with some of the world’s best clients.
Your next chance to show a team of the best what you’re capable of.
Your next moment to focus on your career without sacrificing your personal life.
Your next ability to grow your career with senior mentorship and coaching.
Be your next at tbk.
tbk is an award-winning, full-service agency headquartered in London, Ontario that leads brands to their next. For over a decade, our team of professionals have been helping brands successfully compete and grow. We drive results with entrepreneurial thinking, strategic leadership, accessible websites, memorable branding, performance-based digital marketing, and custom software solutions. It’s no wonder why so many of Canada’s most trusted brands count on tbk to deliver exceptional work.
As an experienced Director, CX (Web) you know the number of talented, committed, and creative professionals it takes to build effective and cutting-edge brands, campaigns, websites, and platforms. It’s always a group effort, and the Director, CX (Web) role is a central figure that sees the business vision and goals turn into reality for clients.
As a Director, CX (Web), you’re a leader for tbk’s clients – monitoring the performance of their strategies and websites and providing solutions to grow their business. On the day-to-day, you work alongside tbk’s talented team of strategists, marketing specialists, developers, and creatives to execute strategies that achieve business goals.
You own customer persona development, UI/UX, wireframing, user journey mapping, data analysis, SEO, site mapping, CRO, and overall business strategy for clients trusting tbk to develop an exceptional online experience for their customers. You bring to the table the proven ability to understand what a user wants to accomplish, what their pain points are, and how to reach the right audience.
This role is remote-friendly, with a heavily weighted preference for candidates located in Southwestern Ontario. Candidates outside of Ontario will not be considered.
Health & dental
Fridays Off in the Summer
Paid fun in the sun
Culture of trust & ownership
Above Market Compensation
Flexible Work Schedule
(10:30 a.m. – 3:00 p.m. EST)
Social events & team building
mentorship & promotions
Work from Anywhere
Remote & hybrid work models
Pet-friendly office & support
for large vet bills
As you can see in the above daily life, this position is a central role in the agency and requires senior-level experience as a past CX Director, preferably executing web, branding, and marketing campaigns and strategies for at least 30 clients and experience working at a marketing agency for a significant portion of your career.
tbk builds and maintains enterprise-ready platforms and sophisticated marketing programs that lead brands to their next. Our award-winning, full-service agency creates industry-leading websites, revenue-generating marketing strategies, and custom software solutions to help businesses successfully compete and grow.
CEO & Chief Creative Officer, tbk
“Thanks for your interest in a career with tbk. Everyone who’s employed here pushes the boundaries of what is possible. Each of us are committed to being better than we were yesterday, solving real business challenges with technology, strategy, and creativity. I invite you to join our team of smart, driven problem solvers!”
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
tbk is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, veteran, or disability status.
tbk values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know.